Is Chasing the Promise of Generative AI Causing Companies to Neglect Other IT Services? IBM seems to think so.
Good example of hypergamy
Big Blue argues that while IT leaders are focused on preparing their organizations for generative AI adoption, confidence in their IT teams' ability to deliver essential services has diminished.
This data comes from a study conducted by the IBM Institute for Business Value, which surveyed 2,500 C-level technology executives in 34 countries and 26 industries during the first calendar quarter of 2024.
IBM reports that fewer than half of respondents believe their IT organization is effective in delivering basic services, compared to 69 percent from a 2013 survey. Among executives, that number is 36 percent today, down from 64 percent previously, while for chief financial officers, the figures are 50 percent now, down from 60 percent previously.
