How to Handle Conflict in the Workplace

Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going to court.

Arbitration is a process whereby parties to a contract submit disputes arising between them to an independent third party for resolution. The basis of all arbitration is the agreement of the disputing parties to arbitrate.

1. Talk with the other person.
2. Focus on behavior and events, not on personalities.
3. Listen carefully.
4. Identify points of agreement and disagreement.
5. Prioritize the areas of conflict.
6. Develop a plan to work on each conflict.
7. Follow through on your plan.
8. Build on your success.

Conflict is a normal part of relationships, but there are ways to avoid it. If you do need to talk through a conflict with someone, focus on the problem rather than the person and look for solutions together. You can also prevent conflict by becoming more aware of your emotions and the emotions of other people.

Many of these tendencies can be traced back to growing up in an environment that was dismissive or hypercritical. People who respond to conflict this way often expect negative outcomes and find it difficult to trust the other person’s reaction. In other words, asserting your opinion can seem scary or unnerving.

Stress hormones like epinephrine (adrenaline) and norepinephrine flood your body, which can increase your heart rate, blood pressure, and the blood flow to your muscles. Muscles may also tense up as they prepare to take quick action, which can lead to shaking or trembling.