Q. How do I cancel my Singtel broadband account?
To terminate or change your Service, please call the Customer Service Hotline at 1688. 14. Termination of individual services within the Singtel Fibre Bundle is not allowed. Termination of one or more of the services shall be deemed as termination of the entire Singtel Fibre Bundle.
Q. When can I terminate Singtel contract?
Subject to Clause 3.3, Singtel Mobile or the Customer may terminate the Mobile Line Service by giving to the other not less than four (4) days’ prior written notice.
Q. What is optical Fibre termination point installation?
The Termination Point is where you can get connected to the fibre broadband network. This will be installed in your home by OpenNet, the Network company in charge of designing, building and operating the fibre connection.
Q. How do I check my Singtel termination fee?
Log in to https://myaccount.singtel.com/login.aspx with your Singtel OnePass account. On the right side of your mobile number, click on “Show details and usage” followed by “Show contract end date.”
Q. How do I cancel my home broadband?
Simply order your broadband package from the new provider and they’ll arrange the cancellation of your old service for you. Both your old and new internet service providers (ISPs) will send you a letter in the post to confirm the switchover of your service.
Q. How do I dispose of a broadband router?
Many local authorities now offer recycling facilities for small electrical and general waste electrical and electronic equipment (WEEE) items. Enter your post code into our recycling locator, allowing you to see your nearest site.
Q. How do I cancel my Singtel landline?
Either Singtel or the Customer may terminate the Service at any time by giving to the other not less than seven (7) days’ prior written notice of such intention to terminate.
Q. Can I install Fibre optic myself?
Since installing fiber most often requires laying a new cable and setting up specialized equipment, some fiber providers do not give the option for you to self-install fiber internet. You must have a technician come to your home to set it up for you, which can be very expensive.
Q. How to terminate a SingTel fibre broadband plan?
3.1. Customer may request to terminate Singtel Fibre Broadband plan by calling Customer Service Hotline at 1688. 3.2. Termination of individual fibre broadband or telephone line services within Fibre Home Bundle is not allowed. Termination of one or more of the individual services shall be deemed as termination of the entire Fibre Home Bundle. 3.3.
Q. Is there an early termination fee for SingTel?
Purchase of the handset on any Singtel Combo Mobile Plan under a 24-month contract. additional $1,000 will be charged with early termination fee above $1,500. For mobile lines eligible for re-contract between the 12th to 17th month of the contract, an
Q. What kind of Internet service does Singtel offer?
Through Singtel Fibre Broadband services, consumers can enjoy amazing download speeds of up to 1Gbps which is superior to that of any other existing DSL or cable broadband network available. This allows for ultra high speed Internet access, digital voice, Internet television services, home networking and other lifestyle applications.
Q. Do you need a wireless router with Singtel fibre?
Yes, a wireless Dual-band AC router will be issued with the sign-up of the new Singtel Fibre Home Bundle plans. However, if you are a re-contracting Fibre Broadband customer, you will be issued a new wireless Dual-band AC router only if your current router is incompatible with the speed of your new Fibre Broadband plan.
