18 Ways to Improve the Patient Experience

Which theory best explains why our actions can lead us to modify our attitudes? Cognitive dissonance theory is most helpful for understanding the impact of: role-playing on attitude change.

Expressing empathy is highly effective and powerful, which builds patient trust, calms anxiety, and improves health outcomes. Research has shown empathy and compassion to be associated with better adherence to medications, decreased malpractice cases, fewer mistakes, and increased patient satisfaction.

1. Demonstrate a Commitment to Their Safety.
2. Minimize Wait Times to See a Specialist.
3. Express Concern over Their Symptoms.
4. Demonstrate an Interest in the Patient Experience.
5. Start a Conversation with Patients and Caregivers.
6. Make the Patient Feel Comfortable.

Empathy is important because it helps us understand how others are feeling so we can respond appropriately to the situation. It is typically associated with social behaviour and there is lots of research showing that greater empathy leads to more helping behaviour.

Empathy is the ability to understand and share other people’s feelings [10]. It is a core concept as, according to the psychodynamic, behavioral and person-centered approaches, it facilitates the development of a therapeutic relationship with the health care user, providing the basis for therapeutic change [11].

1. How can we improve our empathy?
2. Imagine yourself in the other person’s shoes.
3. Use personal experiences.
4. Take time when angry.
5. Really consider the other person’s experiences.
6. Listen! Listen! Listen!
7. Remember what “perspective taking” means.
8. Conclusion.

When something is meaningfully understood, it is retained much longer, can be built upon to acquire further understanding, is usually very versatile in the situations and ways it can be used, and facilitates creativity.

Our emotions allow us to understand, connect, and communicate with others and ourselves. Emotions let us know when we need to support a friend, fight for ourselves, or leave a situation. Feeling our emotions is part of survival and can lead to living a more fulfilled life.

Although difficult at times to talk about and express emotions are a normal, natural, and healthy part of being human. Emotions and the ability to express emotions give us the ability to connect deeper with ourselves, thereby improving communication and relationships with others.

Expressing Your Emotions in a Healthy Way: 18 Tips

1. Use positive self-talk.
2. Be a good listener.
3. Know your triggers.
4. Try spirituality.
5. Teach emotion words to young children.
6. Practice empathy.
7. Cut the distractions.
8. Model emotional expression.