Energy Australia is the smallest of Australia’s big three electricity retailers with 1.7 million customers. This puts it well behind Origin’s 4.3 million and AGL’s 3.7 million. Their average review score is 4.1 out of 5, which is not bad and a little better than either Origin or AGL.

How do I make a complaint?

1. Contact us by phone.
2. Contact us by email.
3. Contact us by post. You can write to us at: Complaints.
4. Alternative Dispute Resolution. You can contact the Ombudsman by telephone on 0330 440 1614, by email on [email protected], or in writing to the following address;

Catherine Tanna (Jul 1, 2014–)

How to Switch Energy Providers

1. Review your current plan’s exit fees.
2. Establish your energy needs.
3. Compare deals in your area.
4. Switch energy providers.
5. Your old energy provider may contact you.
6. Receive a welcome pack from your new retailer.
7. A final meter reading will take place.
8. Your new energy provider will be in touch.

Is switching electric suppliers worth it? It can be. Because electricity rates fluctuate so often, it’s possible that you may be paying too much for your energy supply. If, for example, you bought in the summer when prices are often higher, you may be able to search again in the fall and find a lower rate.

Which companies scored the highest for overall customer satisfaction?

• Outfox the Market. The best energy supplier for 2021 as rated by customers is Outfox the Market.
• Octopus Energy.
• Avro Energy.
• People’s Energy.
• Pure Planet.
• Npower.
• Scottish Power.
• SSE.

You can switch suppliers for no fee or you can take out another fixed plan with the same supplier. Introduced by Ofgem, the window means that you can switch energy suppliers up to 49 days before your contract is due to end without paying any exit fees. This is usually the best time to swap providers.

Octopus Group

You can change your energy provider every 28 days. It is important to note that many gas and electricity companies have charges that apply to people who terminate their contract early. We advise that you keep updated by checking the new deals available to you about twice a year.

As a rule of thumb, you should make sure you’re switching as a matter of habit every 12-18 months, or whenever the deal you’re currently on (if you’re on a fixed tariff) comes to an end.

Octopus Energy 2021 customer rating Octopus Energy scored five out of five stars in Uswitch’s most recent survey of over 17,000 UK energy customers. Octopus Energy reviews were collected by Uswitch and YouGov in the largest survey of its kind.

“One of the reasons preventing people switching is customer loyalty. That tends to be towards larger suppliers and from older consumers.” This should be good for people — with competition encouraging energy companies to improve customer service and lower their prices. But not everyone will take advantage of new deals.