KRA’s are the key responsability areas of a job. The KRAs are the ‘what’ the job is supposed to accomplish; specific objectives are attached to each KRA (the ‘how’), and KPIs (key performance indicators), is the criteria by which you measure accomplishment of KRAs.

A key result area has three qualities:

1. It is clear, specific, and measurable. You can determine exactly if the result has been achieved, and how well.
2. It is something that is completely under your control. If you do not do it, it will not be done by someone else.
3. It is an essential activity of the business.

Examples include: Revenue, Profitability, Customer Satisfaction, Employee Engagement, Net Promoter Score, and many others. Goals: An employee is expected to perform their duties based on their job role. The mapping of the KRAs to KPIs as quantifiable statements gives employee goals.

A key result area is defined as something for which you are completely responsible. This means that if you don’t do it, it doesn’t get done. A key result area is an activity that is under your control. It is an output of your work that becomes an input or a contributing factor to the work of others.

What are payroll KPIs? In short, payroll KPIs are performance measurements that track processes and analyse respective costs to indicate the full accuracy of the process.

For each of the Company’s fiscal year during the Employment Period, Buzogany shall be entitled to participate in any Company Key Performance Indicator (“KPI”) plan in accordance with the terms and conditions of such plan, if any, with a target KPI bonus equal to 50% of his Base Salary.

As a brand, Apple’s key performance indicators allow for success and strong business moves. Some KPIs that the brand can track are likes, shares, impressions, retweets, etc. From the social media efforts the brand makes, they want to engage brand loyalty, promote sales and increase overall consumer engagement.

Therefore, an example of Balanced Scorecard description can be defined as follows: A tool for monitoring the strategic decisions taken by the company based on indicators previously established and that should permeate through at least four aspects – financial, customer, internal processes and learning & growth.

How To Determine KPIs

1. Choose KPIs directly related to your business goals.
2. Focus on a few key metrics, rather than a slew of data.
3. Consider your company’s stage of growth.
4. Identify both lagging and leading performance indicators.

KPI tools are a business reporting solution used by companies to track, monitor, and generate actionable insights from key performance indicators specific to company’s business objectives to achieve sustainable business development and, ultimately, profit.

A KPI, or key performance indicator, is a metric that contact centers use to determine if they’re meeting business goals such as efficiency and delivering exceptional service.