Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.

Step-by-Step: Adding a Variable to the List

1. Step 1: select the “variables” field. To add a variable to the list, drag the “Variables” field from the list of fields to the Selected Fields below.
2. Step 2: select a variable name.
3. Step 3: repeat for any additional variable name.

Variable Servicing is an intuitive and cost-effective way to maintain your car, designed to increase the maximum length of time between routine services by monitoring numerous factors including time and distance of individual journeys, oil temperature, average vehicle speed and fuel consumption.

If you want to display variables in 2 columns, add those variables in between a container variable and on the container variable, Select “Use 2 column layout” option to show them in 2 columns. Or you can also use “Container Split” variable in between variables. Both will work.

With the ServiceNow® Service Catalog application, create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings.

Service Catalog enables to organize items into multiple categories and sub- categories to provide access and use by all users. The best practice is to create these categories in a user-friendly way while avoiding complex category trees.

Steps to Reproduce

1. Navigate to Reports > Create New.
2. Use the below details.
3. Add condition using these steps.
4. Clear out all the selected columns except Task.
5. Select Task [+] in available slush bucket and click [+] to expand.
6. Scroll down to the bottom and select Category [incident] and add to select columns.
7. Click Run.

Helpful (3) sc_item_option_mtom is the table name. Please share your exact requirement in case of you need more information/pointers. TR.

Variability- since the human involvement in service provision means that no two services will be completely identical, they are variable. So services tend to vary from one user experience to another.

Customer variables can include gender, income, geography, new customer versus existing customer, and type of industry, to name a few. Dependent variables are usually the things you care about but can’t affect directly, such as profitability, customer satisfaction, and customer loyalty.

Any catalog client script or catalog UI policy script should refer to the internal name of a variable set instead of its name or title.

1. Navigate to Service Catalog > Catalog Variables > Variable Sets.
2. Click New.
3. Select any of the following:
4. Enter details.
5. Right-click and select Save.

The scratchpad in workflow is a space in the workflow context to store and share string based variables (as name:value pairs) between instances of activities within an executing instance of a workflow.

Variable set is also a first-class citizen in Service Catalog. Like variables, a variable set has read, write, and create roles. If roles are provided for a variable set, the roles are applicable for the variables within the set. Roles of an individual variable are overridden by the roles of the variable set.

In the catalog variable form, attributes are entered in the Variable attributes field. You can enter multiple attributes for a variable type by separating each with a comma. Note: If you do not see the Variable attributes field, then enable the Show attributes when Type is One of Certain Values UI policy.

If there is no custom label, check boxes are grouped under an Options label by the application. If any check box variable in the group is mandatory, the entire group becomes mandatory irrespective of the visibility of the mandatory check box variable.

So, a container start variable with a two-column layout under a variable set is not supported in Service Portal. Select a Layout with 2 Columns Wide, alternating sides. Select the Display title check box to use a collapsible title bar. Figure 3. Example: container variable