Answer: The major function of the Consumer Protection Councils is to promote and protect the rights of the consumers.

Consumer protection agencies: Educate consumers about their rights. Investigate consumer complaints. Regulate businesses within a given industry.

Answer. The consumer protection councils are mandated to protect the consumer. It ensures the consumers rights are adhered to. It protects the consumer from being sold goods and services are detrimental to life and property.

The various problems faced by the consumers in the Market are as follows:

• Lack of Information.
• Malpractices by Suppliers.
• Irregular Supply.
• Not Heard Properly.
• Wrong Weight & Measures.
• Poor after-Sale-Service.
• Problem of Duplicate Goods.
• Problem of Delivery of Goods.

The problems which a consumer may face in the process of redressal are : (a) It may be time-consuming. (b) It may be expensive as a consumer has to engage the lawyers. (c) If cash memos are not issued then it make the collection of evidences difficult.

The State Consumer Disputes Redressal Commissions will hear complaints where the disputed value is more than Rs 1 crore but less than Rs 10 crore. While the District Consumer Disputes Redressal Commissions will entertain complaints when the value of goods or service is up to Rs 1 crore.

A dissatisfied consumer can file a complaint directly with the national commission or appeal against decisions of the state commission within a month from the date of the order. The court fee is Rs 5,000 and the demand draft should be in the name of The Registrar, National Consumer Disputes Redressal Commission.

What are the duties of a consumer?

• Duty of consumer to pay for the services or goods purchased or used.
• Duty of consumer to check weights, balances, prices etc.
• To update oneself about the various schemes of consumer protection.
• Duty not to fall in the trap of misleading information and advertisements.

A complaint relating to violation of consumer rights or unfair trade practices or misleading advertisements, which are prejudicial to the interests of consumers as a class, may be forwarded either in writing or in electronic mode, to any one of these authorities — the district collector or the commissioner of regional …

Aim of Consumer Protection Act, 2019

• All e-commerce transactions will be covered:
• New product liability provisions proposed:
• Establishment of Central Consumer Protection Authority:
• Enact 6 rights of consumers:
• Prohibition and Penalties for misleading advertisements:

The Consumer Rights Act 2015 sets out a framework that consolidates in one place key consumer rights covering contracts for goods, services, digital content and the law relating to unfair terms in consumer contracts. Consumer contracts for goods, digital content and services; Unfair terms; and.