Your IBM Customer Number (ICN) is a unique number that IBM assigns to your company site at the time of your initial purchase. This number is unique by country. IBM uses your ICN to identify your company and support contract.

Go to IBM Passport Advantage, http://www.ibm.com/software/howtobuy/passportadvantage. Click “Customer Sign in” link to the right. Sign in with your Web ID or register for one and then sign in. Enter your your Site ID.

Passport Advantage Online (PAO) for Customers is a secure Web-based tool that provides authorized users with access to Site-specific data and a wide array of tools to manage Passport Advantage transactions and account information. Access privileges are managed by a Site Primary Contact.

IBM Passport Advantage (PPA) is a common set of agreements, processes and tools that covers software licenses (one-time charge and fixed term), software subscriptions, software support, IBM appliances and IBM SaaS offerings.

This IBM Customer Agreement (called the “Agreement”) governs transactions by which Customer purchases Machines, licenses ICA Programs, obtains Program licenses, and acquires Services (including, without limitation, customized development and support, business consulting, and maintenance Services) from International …

Sub-capacity licensing lets you license an eligible software product for less than the full capacity of your server or group of servers. Sub-capacity Overview. Requirements. Eligible Products and Technologies.

Visit the product support details page to see if your product is listed and uses a specific phone number provided to contact support. If your product is not listed, go to the IBM Directory of worldwide contacts, click your country and use the phone number listed in the Technical Support section on the page.

Navigate to IBM Fix Central. Navigate to IBM Passport Advantage (for downloading software). Click the “Customer sign in” button above. Enter your IBM ID & PW, and click continue. You’ll be asked to complete a ‘Self-nomination’ form.

Click person icon at top-right and select “Support Access” (note you will need your IBM Customer Number or ICN). Video for requesting access to your company’s IBM Support account. After requesting access, your client administrator or site technical contact will need to approve it (see step 3).

If you have purchased Software, register your products here to access the IBM Support site in order to submit online cases. If you have purchased Hardware, register your products here to access the Support registrations system in order to submit online cases.