Uniforms help them stand out of the crowd so that they can be easily recognizable and also distinguish them for the service they do. These uniforms not only make them feel proud but also have an imposing effect on others as the presence of a person in uniform can change the mood and demeanor of people around them.

Not only do uniforms physically protect employees from harm, they also provide security. Work uniforms ensure that all persons in any given workspace are identifiable as employees and not customers or outsiders. This is especially important in areas of public safety but also home services from cleaning to pest control.

They help differentiate between staff and guest. They provide comfort for the staff, if made in right design for work. They enhance the spirit of teamwork. They allow employees to save money on working clothes and costs of laundering.

Uniformed services add value to the resort experience by providing various personalized services for guests and are a vital part of a hotel guest’s experience. These staffers include door persons, bell attendants, valet parking attendants, transportation drivers, and concierges.

HOTEL UNIFORMED SERVICES Lobby Desk : The lobby desk is situated prominently in the lobby. It is a one point contact for the management for all guests to sought issues about the hotel. He or she oversees the Bell Desk services which includes porterage, concierge, transport and left luggage activities.

Such personal service enhances the reputation of the hotel and provides the guest with a unique experience. Opening hotel doors and assisting guests upon arrival. Helping guests and unload luggage from vehicles. Escorting guests to the hotel registration area.

The day in the front office is usually divided into three shifts. The first shift or morning shift typically is from 7 am to 4 pm. The morning shift arrives to relieve the night shift and take over from them for the day’s operations. The second shift or afternoon shift usually is from 3 pm to 12 am.

Hotels are usually open 24 hours a day, seven days a week. Work shifts in hotels are usually from 7 a.m. to 3 p.m.; 3 p.m. to 11 p.m.; and 11 p.m. to 7 a.m. Employees may be asked to work any of these three shifts or to work on a rotating shift plan.

Basic Responsibilities of Front Office Department

• Creating guest database.
• Handling guest accounts.
• Coordinating guest service.
• Trying to sell a service.
• Ensuring guest satisfaction.
• Handling in-house communication through PBX.

By Taking the HARR the management can find out the actual effect of complimentary stays on the average room rate.

• The formula for ARR or ADR calculation:
• Average Room Rate (ARR or ADR) = Total Room Revenue / Total Rooms Sold.
• Average Room Rate (ARR or ADR) = Total Room Revenue / Total Occupied Rooms.

Sections of front office department in hotels

• DESINGED BY, SUNIL KUMAR FRONT OFFICE DEPARTMENT SALE OF HOTEL ROOMS.
• SECTIONS OF FRONT OFFICE DEPARTMENT IN HOTELS.
• SECTIONS OF FRONT OFFICE  Reservation ,  Reception,  Registration,  Bell desk,  Concierge (information desk).

Function Areas : Front Office Organization

• Reception/Registration Section.
• Information.
• Cashier.
• Reservation.
• Telephone Section.
• Lobby.
• Bell Desk.
• Business Center.

In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. This area is also called the reception area.

Wikipedia states that the hotel’s reception or hotel front office is where visitors first meet staff members at a business. The Front Office Director is responsible for leading a large hotel’s department. He is supported by the Reservation Manager, Front Desk Manager, and Revenue Manager.

In a large hotel, the department is headed by the Front Office Director who is assisted by the respective Reservation Manager, Front desk Manager and the Revenue Manager. Front Office department chart not only provides for a systematic direction of orders but also protects employees from being over directed.

• Basic Responsibilities of Front Office Department. Following are the most basic responsibilities a front office can handle.
• Front-House Operations. These operations are visible to the guests of the hotel.
• Back-House Operations.
• Pre-arrival.
• Arrival.
• Occupancy.
• Departure.