According to your textbook, the first thing a speaker needs to do in the introduction of a speech is to get the interest and attention of the audience 36. A sentence or two that lets the audience know that a speaker has finished one thought and is moving on to another is called a transition37.

When you are giving an audience material to take home from a speech, you should usually distribute the material in the middle of your speech. 22. It is important to maintain strong eye contact with your audience when you are presenting a visual aid.

Which of the following are discussed in your textbook as elements of the visual environment for an online speech? all of the above:the main points to be discussed in the body; gain the attention and interest of your audience; establish your credibility on the speech topic.

• 9 Helpful Tips to Calm Your Nerves Before Speaking.
• Accept that being nervous is not a bad thing.
• Don’t try to be perfect.
• Know your subject matter.
• Engage your audience.
• Breathe.
• Visualize your success.
• Practice out loud.

10 Ways to Say “You’re Welcome”

1. You got it.
2. Don’t mention it.
3. No worries.
4. Not a problem.
5. My pleasure.
6. It was nothing.
7. I’m happy to help.
8. Not at all.

There are five best practices for greeting the guests when they arrive:

1. 1 Dressing: It forms the first impression and welcoming a guest is just like going on the first date.
2. 2 Smile with a Greeting:
3. 3 A Different Greeting:
4. 4 Offer to Assist Them:
5. 5 Ask Questions:

A sincere welcome reaches out and positively pulls guests in to the hospitality environment they have chosen and makes guests feel like they have made a good choice. A cordial and courteous welcome gives guest the feeling they have been invited to join the setting even though they chose to go on their own.

10 Ways to Welcome a House Guest

• Give Them the Lay of the Land. 1/11. The vacation vibe starts for your guests the moment they walk in your door.
• Develop a Great Bedside Manner. 2/11.
• Offer Tips for an Insider’s Tour. 3/11.
• Provide Some Storage Space. 4/11.
• Keep Them Comfortable. 5/11.
• Late-Night Snack Attack. 6/11.
• Guest Bath Basics. 7/11.
• Extra Credit. 8/11.

Warmly greeting guests with a smile, asking appropriate questions, and getting them on their way are all very important factors in how a visitor is treated. If your receptionist is harried from being overworked, or having too many interruptions, this part of the visitor experience may be less than positive.

For example, you can specify that receptionists should smile and make clear eye contact when visitors arrive. You may even specify a standard greeting, such as “Good morning! Welcome to Company Name” — similar to the one you use for phone etiquette.

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.

Using your customers’ names is an indication that you’ve paid attention to them. It reflects that the fact they’re important enough for you to remember them. Using a person’s name makes them feel important and validated, strong feelings you want your customer to feel during any interaction.”

Why is it so important to use people’s names? A person’s name is the greatest connection to their own identity and individuality. Some might say it is the most important word in the world to that person. It is the one way we can easily get someone’s attention.

Top Ten ways of handling guest Complaints:

1. Listen with concern and empathy.
2. Isolate the guest if possible, so that other guests won’t overhear.
3. Stay calm.
4. Be aware of the guest’s self-esteem.
5. Give the guest your undivided attention.
6. Take notes.
7. Tell the guest what can be the best done.

1. WHY? We want to make sure that we use the guest’s name, and they know who you are, and what you are going to do in the room. Remember to be very clear when you speak as some of the guests do not speak English very well.

10 Super Simple Ways to Improve the Guest Experience

1. #1 Start engaging with your guests before they arrive.
2. #2 Better yet, start engaging with your guests before they’ve booked.
3. #3 Greet each guest by name (and with a smile)
4. #3 Have tea and coffee available 24/7.
5. #5 Be an expert on your locale.
6. #6 Leave a mint (or chocolate, or any sweet treat) on the pillow.

Centralized room service: Here all the food orders are processed from the main kitchen and sent to the rooms by a common team of waiters. Decentralized room service:Each floor or a set of floor may have separate pantries to service them.

10 Steps of Service

• Greet Guests.
• Offer Beverage.
• Serve drinks & offer appetizer.
• Take food order. Repeat back order to customer. Remove menus.
• Serve food. Warn of hot plates. Offer beverage.
• Two-minute check back. Clear unnecessary plates or glassware.
• Clear plates.
• Suggest dessert & after dinner drink.

7 Steps to Ensure Great Customer Service at Your Restaurant

• Step 1: Hire Great Staff.
• Step 2: Provide Proper Training.
• Step 3: Incentivise Loyalty.
• Step 4: Automate Your Restaurant Customer Service with Technology.
• Step 5: Delivery.
• Step 6: Talk to Your Customers.
• Step 7: Make Changes & Implement New Policies.

Steps of Service – The Basics

• Greet your guest(s)
• Take a drink order.
• Deliver the drinks.
• Tell features or specials (optional)
• Take food order.
• Deliver the food.
• 2 bite check.
• Clear the table.

There are many different types of food and beverage service types or procedures, but the major category of the food service is 1) Plate Service, 2) Cart Service, 3) Plater Service, 4) Buffet Service and 5) Family style service.

There are basically 4 types of food service systems—conventional, commissary, ready prepared and assembly/serve.