Power cycle your home network. Wireless interference can cause your Wii U Internet connection to time out during the update. A network firewall may be blocking traffic necessary to complete the system update. Access your router’s settings and turn off the router’s firewall.

Possible solutions

1. Review our Network Status page for any noted outages.
2. Set up a new connection.
3. Power cycle your router and modem.
4. Enter alternate DNS settings into the Wii.
5. Check for wireless interference.
6. Place your system into the router’s DMZ.

Note. This error indicates the console obtained, or was manually assigned, a network IP address, but it was unable to connect to the Internet. This may occur if the DNS used returned an error, or if the wireless router used is not connected to the Internet.

Make sure that your Internet connection is compatible with the Wii console’s online service. You must have broadband Internet (Cable, DSL, or Fiber Optic) and a compatible wireless router.

The information in this article can help when you are unable to complete a Wii System Update and receive an error code between 32004 and 32007. It has been found that this error code may appear during a Wii System Update if a Wii console has been modified to run unofficial software.

The Wii console was unable to receive an update from Nintendo, due to a technical issue with our servers. Please try again later. If you are still receiving error codes, please contact us.

If you’re not sure how to fix your specific problem, please call Nintendo’s Customer Service Helpline in the US on 1-800 255-3700 or in the UK on 0870 6060 247. An official Nintendo agent will talk you through the steps you need to solve you problem.