Alabama Power offers programs to help customers manage bills, energy use

The resources available that may help with these payments include:

• Local financial assistance programs and social services.
• Housing assistance – Rent, mortgage, and utility bills.
• Free food.
• Free medical and dental care assistance.
• Disability benefits.
• Debt assistance for loans, credit cards, and unpaid bills.

LIHEAP is a federally-funded program to help eligible low-income households meet their home heating and/or cooling needs. The Kentucky LIHEAP program helps approximately 150,000 Kentucky families pay their heating bills each winter.

1. Go to www.alabamapower.com to make arrangements and learn more about their bill.
2. Visit an Alabama Power business office.
3. Call Customer Service at 1-800-245-2244.

You can call the National Energy Assistance Referral (NEAR) project. NEAR is a free service providing information on where you can apply for LIHEAP….You can:

• Call the toll-free phone number at: 1-866-674-6327.
• send an e-mail to: [email protected]
• or you can contact your State’s LIHEAP office.

The federal poverty threshold ranges from $12,488 for one person to $25,094 for a family of four. At a county level, 11 of Alabama’s 67 counties have a poverty rate higher than 25%. Seven counties have a poverty rate higher than 30%.

Key findings include: Alabama is the fifth poorest state in the U.S., and 16.8% of Alabamians live below the federal poverty threshold – a noticeably larger percentage than the national average of 13.1%. The federal poverty thresholds range from $12,784 for one person to $25,701 for a family of four.

If a family’s total income is less than the family’s threshold, then that family and every individual in it is considered in poverty. The official poverty definition uses money income before taxes and does not include capital gains or noncash benefits (such as public housing, Medicaid, and food stamps).