Gestures and Movement

Gestures allow individuals to communicate a variety of feelings and thoughts, from contempt and hostility to approval and affection, often together with body language in addition to words when they speak. Gesticulation and speech work independently of each other, but join to provide emphasis and meaning.

Gestures are a form of nonverbal communication in which visible bodily actions are used to communicate important messages, either in place of speech or together and in parallel with spoken words. Gestures include movement of the hands, face, or other parts of the body.

• Frequent and even wild hand gestures.
• Finger pointing.
• Arms waving in the air.
• Raking fingers through their hair.
• Invasion of personal space in order to send a message of hostility.

Now you can reply with a photo or video to specific photos, videos, and reshared posts in Direct. Your reply will automatically include a sticker of what you’re replying to. Just hit “reply” to open the camera, take a selfie, and send.

Response: Agree. I/We have, accordingly, done/revised/changed/modified…..to emphasize this point. [Discuss the changes made, providing the necessary explanation/clarification. Mention exactly where in the revised manuscript this change can be found – page number, paragraph, and line.]

How to respond to negative feedback

1. Express concern. Tell the customer that you appreciate their feedback and are concerned about the treatment they received or problem they’re facing.
2. Restate the problem. When a customer is upset, they need to know they’ve been heard.
3. Offer solutions.
4. Take it offline.