30. What is service recovery? When a customer is dissatisfied, healthcare professionals need to take responsive action to “recover” the customer.
Q. What is defined as a set of congruent behaviors attitudes and policies that come together in a system agency or among professionals that enables effective work in cross-cultural situations?
Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency or among professionals and enable that system, agency or those professions to work effectively in cross-cultural situations.
Table of Contents
- Q. What is defined as a set of congruent behaviors attitudes and policies that come together in a system agency or among professionals that enables effective work in cross-cultural situations?
- Q. When a customer is dissatisfied and healthcare professionals take responsive action to recover the customer this is referred to as?
- Q. What are some factors that can cause a preventable gap in the quality of health and life expectancy?
- Q. What factors contribute to health inequalities?
- Q. How can health inequalities be reduced?
- Q. What are some inequalities in healthcare?
- Q. How can society solve inequalities?
- Q. Why does equality matter to us?
- Q. Why does equality matter in the workplace?
Q. When a customer is dissatisfied and healthcare professionals take responsive action to recover the customer this is referred to as?
12 Service Recovery Service recovery involves the service provider taking responsive action to “recover” lost or dissatisfied customers, to alter their negative perceptions, convert them into satisfied customers, and to ultimately maintain a business relationship with them.
Q. What are some factors that can cause a preventable gap in the quality of health and life expectancy?
The causes of preventable disparities can be grouped into three main categories. The first of these factors includes modifiable behaviors, such as diet, exercise, smoking, and how people understand and cope with their own conditions, including asthma, diabetes, and high blood pressure.
Q. What factors contribute to health inequalities?
Health inequalities arise because of the conditions in which we are born, grow, live, work and age. These conditions influence our opportunities for good health, and how we think, feel and act, and this shapes our mental health, physical health and wellbeing.
Q. How can health inequalities be reduced?
Prevention can help to reduce health inequalities. For this to happen, prevention needs to be at least as effective in groups of the population with the worst health. Cost-effective health improvement: Preventing people taking up smoking (primary prevention) avoids smoking-related illness.
Q. What are some inequalities in healthcare?
Causes of Health Care Inequality
- The Poor Are More Likely to Be Sick.
- Disparities in Care.
- Rising Cost of Health Care.
- Lack of Access to Health Insurance.
- Poor Health Can Create Poverty.
- Age.
Q. How can society solve inequalities?
Six policies to reduce economic inequality
- Increase the minimum wage.
- Expand the Earned Income Tax.
- Build assets for working families.
- Invest in education.
- Make the tax code more progressive.
- End residential segregation.
Q. Why does equality matter to us?
Equality pays dividends at every stage of human life, from babyhood to old age. Equality matters because human beings are creatures that thrive in societies where we are treated more as equals than as being greatly unequal in mental ability, sociability or any other kind of ability.
Q. Why does equality matter in the workplace?
Achieving gender equality is important for workplaces not only because it is ‘fair’ and ‘the right thing to do,’ but because it is also linked to a country’s overall economic performance. Workplace gender equality is associated with: Improved national productivity and economic growth.
